Alpenhotel Tirolerhof**** garden in winter and summer

Data protection

Personal data and legal

The protection of your personal data is very important to us.

We therefore process your data exclusively on the basis of the applicable statutory provisions of EU Regulation No. 679/2016 (GDPR - General Data Protection Regulation), DSG 2000 (Data Protection Act 2000), DSG 2018 (Data Protection Act 2018) and the TKG 2003 (Telecommunications Act 2003).

This data protection declaration is intended to inform the users of this website (also known as the website or homepage) about the type, scope and purpose of the collection and use of personal data by Alpenhotel Tirolerhof GmbH, hereinafter referred to as "website operator / we / us".

Remember that data transmission on the Internet can generally be subject to security gaps. Complete protection against unauthorized access is not possible.

We reserve the right to change, add to or adapt this data protection declaration to legal changes without notice.

Responsible body

and contact data protection

Alpenhotel Tirolerhof GmbH

Stubaitalstrasse 69

6167 Neustift im Stubaital


Responsible: G. Pfurtscheller

Place of jurisdiction: Innsbruck

Liability notice

and accountability

Alpenhotel Tirolerhof GmbH assumes no liability for the content of external links. Should you recognize an irregularity, we ask you to notify us accordingly.

Your contact with us

If you contact us using the form or online booking on the website or by e-mail, the data you provide will be stored by us for up to seven years in order to process the request and in the event of follow-up questions (with the exception of legally binding retention periods). We do not pass on this data without your consent, unless we are legally obliged to do so.


with personal data

The website operator collects, uses and passes on your personal data only if this is permitted by law or if you consent to the data collection or if this is absolutely necessary to respond to your request and / or to guarantee the fulfillment of a contract.

Personal data is all information that is used to identify your person and which can be traced back to you (e.g. your name, address, email address, telephone number, etc ...)

All necessary organizational and technical security measures are used.

Your personal data, in particular:

  • Your main data (last name, first name, address, email address, telephone and fax number, date of birth, customer number) as well as language and license plate number
  • The data in travel documents (passport number, passport data, date of birth, issuing authority, term, nationality) and ID cards (ID card, driver's license, etc. including issuing authority and term)
  • The data on the type of payment and in connection with payments, in particular with EC cards, credit cards and bank cards
  • The length of stay you have requested as well as the destinations, hotels, contact persons, conditions, special services, health data, personal preferences that you inform us about
  • Special categories of data such as health data as well as data about special needs and marriage / partnership are required for our services. This may also include bookings of trips, tour guides, restaurants, transfers, insurance, events, tours, vouchers including customer investments, billing and their verification (B2B, B2C, FIT), and ticket bookings.

This data is therefore saved, processed by us for these purposes and, if necessary, passed on to third parties with whom we work together to provide the most effective and best possible service for our guests - service providers in third countries can also act as processors, software and agency service providers belong -, transmitted.

We do not use profiling and automated decisions.

The legal bases for these data processing processes are:

  • The fulfillment of our pre-contractual and contractual obligations to you
  • Consents obtained from you
  • Legal, contractual or other legal obligations on our part (e.g. documentation rights and obligations according to accounting, tax and customs law, contracts, reporting, legal disputes) as well as § 96 TKG
  • Our legitimate interests (e.g. improving our customer service, including in the area of ​​direct mail or safeguarding our own legal interests).

The duration of the storage is based on the duration of our business relationship, the consent you have given, and also on the statutory retention requirements and legal obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we endeavor to know your customer requests that have already been transmitted to us so well that we can continuously and permanently satisfy you.

The data in your account are only transmitted via an encrypted Internet connection (https). We assume no liability for the loss of data or third-party access to your data if we have complied with the state-of-the-art security measures.

Contact details

in business dealings

Billing data and contract processing data are stored in accordance with the statutory deadlines and deleted or anonymized after up to seven years. This data is passed on to the relevant contract processors for this purpose.

Transmission to third parties

and/or obligations of processors

We may transfer your personal data to processors (e.g. for the legally mandatory report to the tourist board) as well as to third parties who have to be involved in the provision of the services you have requested, all of whom are committed to complying with the applicable data protection standards have transmitted.

If compliance with European data protection standards is not possible - for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in a specific case - we will inform you in good time and also obtain the necessary consent from you. Please do not hesitate to contact us for further information.


After you have given your consent to receive newsletters, you will be informed about current topics and offers from Alpenhotel Tirolerhof GmbH. For this purpose, personal data such as name and email address are stored and stored in the CRM and mail system. You can revoke your consent to this at any time in the newsletter or by sending us a message.

Access data

We host our web service at domainfactory GmbH (site provider), with servers in Germany. You can find more information on data protection at Domainfactory on the Domainfactory website at: and

The website operator or site provider collects data about access to the site and saves it as so-called "server log files". The following data is logged in this way:

  • Visited website
  • Time at the time of access
  • Amount of data sent in bytes
  • Source / reference from which you came to the page
  • Browser used
  • Operating system used
  • Used IP address

The data collected are only used for statistical evaluations and to improve the website. However, the website operator reserves the right to retrospectively check the server log files if there are concrete indications of illegal use.


This site uses cookies. These are small text files that are saved on your device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website.

Cookies are recognized the next time you visit our website and make a significant contribution, e.g. Accelerate loading processes and make it convenient for you to use our offers. Common browsers offer the setting option not to allow cookies.


There is no guarantee that you will be able to access all functions of this website without restrictions if you make the appropriate settings.

By setting the cookie settings by clicking on the "Necessary only" button, the cookies necessary for the operation of the site are set and, among other things, enable basic functions such as navigation and color selection as well as security-relevant functionalities.

By setting the cookie settings by clicking on the "Allow all cookies" button, both necessary cookies and cookies are set for improvement. Cookies for improvement are e.g. Google Analytics cookies to create statistics for our website and to improve it.

User rights

Information, correction and deletion

As a user (visitor to this website), you will receive free information on your request about which personal data has been stored about you. If your request does not conflict with a legal obligation to retain data (e.g. data retention, obligation to retain invoice data), you have the right to have incorrect data corrected and to have your personal data blocked or deleted.

Google Analytics

Web analysis

If you have agreed to the setting of all cookies by clicking on the "Allow all cookies" button, we will use the "Google Analytics" service on this website.

The "Google Analytics" service offered by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) is used to analyze website usage by users. The service uses "cookies": these are text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

IP anonymization is used on this website. The user's IP address is shortened within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference to your IP address. As part of the contract data agreement, which the website operator has concluded with Google Inc., Google Inc. uses the information collected to compile an evaluation of website usage and website activity and provides internet-related services.

You have the option of preventing the storage of cookies on your device by making the appropriate settings in your browser. There is no guarantee that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.

You can also use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link takes you to the corresponding plugin:

Alternatively, by clicking on this link (IMPORTANT: insert opt-out link), you can prevent Google Analytics from collecting data about you on this website. By clicking on the link above, you download an "opt-out cookie". Your browser must therefore generally allow the storage of cookies. If you delete your cookies regularly, you will need to click on the link every time you visit this website.

You can find more information on data usage by Google Inc. here:

Legal obligation

In case of doubt and / or legal cases, the German version of this website applies.