Informationen A-Z

Allergic persons

AllergyIntolerance

If you have allergies or an intolerance, please indicate this at the reception or better even before arrival.

Please note that our kitchen is not able to offer food allergy dishes.

Babysitter

Leisure timeChild care

See Child care

Bar

CoffeeDrinksTeaThirst

Our bar is open daily and offers a selection of national and international drinks.

Bathrobe

Dressing gownSpaWellness

Bathrobes are available at the reception for a deposit of 20,- Euro per piece.

The deposit is not charged in cash, but charged on the room account and canceled on upon return of the dressing gown.

Beautypool

Essential oilsJacuzziSpaWellnessWhirpool

A couple quiet minutes alone or relaxing in pair can be found in our beauty pool.

Essential oils indulge your senses. Especially recommended is the use after a massage. The combination of hot water and invigorating oxygen relaxes your muscles.

Tokens and oils are available at the reception.

Duration: Approx. 20 Minutes

Price: Euro 5,-

Bicycle

SummerTourMountain bike

Merida mountain bikes are available free of charge during the summer months.

The keys for the locks are available at the reception.

Bus timetable

Bus scheduleIVBLine Stubai 590Local public transport

The Stubai bus line 590 always runs in the circle from Innsbruck (main station) to the Stubai Glacier (Mutterberg).

In winter, the bus departs every 10-15 minutes from our bus stop "Neustift Abzweigung Elferlifte"; in summer about every 20-30 minutes.

You can find a bus timetable here:

Check in

ArrivalArriveRoom

The rooms are guaranteed from 15:00pm on the day of arrival. If you arrive later than 18:00pm, please let us know.

Check out

DepartingDepartureRoom

We ask you to leave the rooms by 10:00am on the day of departure.

Child care

BabysitterStubai Babysitting

Unfortunately there is no child care or babysitting service at the moment in the Stubai valley.

Church

Neustift village centerHoly MassCatholic MassSt. Georg

Only 150 meters from the hotel is the impressive Catholic church "St. Georg" in the Neustift village center.

Mass times and further information can be found here:

Coffee, Tea and Cake

BuffetAfternoon teaSnacks

During the summer months, a daily fresh buffet with coffee, tea and cakes is available from 15:30pm until 17:00pm.

This is included in the room rate for all guests.

Dinner without cutlery

Alpengasthof SchallerhofTuesdayRestaurantRustic eating

Every Tuesday, the "Besteckloser Abend" (Evening without cutlery) takes place in our over 100 years old Alpengasthof Schallerhof.

Distances

Cable carsBus stopVillage centerGondolaDistance from the hotel

Distance from the hotel:

next Bus stop: Approx. 70m
Elferlifts Neustift: Approx. 100m
Village center: Approx. 250m
Stubai Glacier: Approx. 16km
Serlesbahnen Mieders: Approx. 9km
Schlick2000 in Fulpmes: Approx. 6km
Airport Innsbruck: Approx. 25km
Airport München: Approx. 200km
Airport Salzburg: Approx. 180km
Train station Innsbruck: Approx. 25km

Dog sitter

DogDoggy day careDog sitting

Christine Hafele offers individual dog sitting in the Stubai valley.

Drinking water

Grander waterTap water

The water from the tap is drinkable. We offer in the whole house "Grander water".

Doctor

Doctor NeustiftDrugsMedicinePhysicianOpening hoursDr. GleirscherDr. LugmayrDr. Turkonje

In Neustift there are 3 general practitioners.
Outside the opening hours, there are appointments only possible by prior arrangement via telephone.

Dr. Jonel Turkonje

Opening hours:

Monday to Friday: 08:00am - 12:00am as well as
Monday, Tuesday und Friday: 16:00pm - 19:00pm

Dr. Robert Lugmayr

Opening hours:

Monday, Tuesday und Friday: 08:00am - 11:00am as well as
Monday to Friday: 16:00pm - 18:30pm

Dr. Johannes Gleirscher

Opening hours:

Monday, Tuesday, Thursday and Friday: 09:00am - 11:30am as well as
Monday to Friday: 17:00pm - 18:30pm

Emergency

AlarmAmbulanceFireHelpEmergency callRescuePolice

In emergencies, please dial the following numbers

EURO Emergency112

Firefighters122

Police133

Ambulance144

In the case of a fire, we ask you to press the fire button in the hallway and get to a safe spot.

Escape plan

AlarmEmergency situationFireRescueSiren

The escape plan is at your room door.

We kindly ask you to make a good impression of the escape plan so that you can leave the room immediately.

If you have any questions, please contact the reception.

Events

Events in the Stubai valleyInformations

Events of this week Weekly program

Current events of the Stubai Valley are available at the reception.

You can also get information directly from the Tourist Board Events Stubai

Hairdresser

CropHaircutHairdresser's shopS-Style

The hairdresser's salon "S-Style", which is connected to the hotel, spoils you with trendy hairstyles and much more.

Hairdryer

BathroomBlow-drierDryer

The hairdryer is in your bathroom.

Informations

BrochuresFlyersFolderInformative literature

An information folder with brochures can be found in your room.

Further information material is also available in the reception area.

International area codes

Cell phoneTelephone numbersMobile

You can find other country codes, for example, at Wikipedia

Internet

NetworkWiFiWLAN

See WiFi Network

Ironing board

LaundrySteam ironService

On request, we can provide you with our ironing board and iron. Just ask at the reception!

Luggage

ArrivalBaggageEntranceLuggage cart

A hotel baggage cart is available for you in the entrance area.

If you need help, please contact the reception.

Massages

SpaTreatmentsWellness area

Our masseur Daniela offers you different massages. You can find the selection in the folder in the wellness area and at the reception.

Alternatively, you can also download these as PDF file Massages

Meals

BreakfastDinnerTimes

Breakfast: 7:30am to 10:00am

Coffee, Tea & Cakes: 15:30pm to 17:00pm (only in summer)

For dinner, we ask you to come to your table between 18:30pm and 20:00pm.

Newspaper

MagazineNewsTiroler TageszeitungWeather

The daily Tyrolean newspaper "Tiroler Tageszeitung" is available in the reception area. Austrian and international newspapers and magazines can be found in the "trafik" shop behind the church.

Night entrance

Side entranceRoom key

We ask you to take the room key with you in the evening. The key opens the night entrance on the left side of the hotel.

Nordic Walking

Summer activityTour

You can rent our Nordic Walking poles at the reception free of charge.

Parking place

Car parkParking

Parking is available free of charge for all guests directly in front of the hotel. Please park in such a way that the other guests can also park thier car.

Payment

DepartureCashCheck outBank cardEuroMasterCardVisaCard

You can pay in the house with Bank card, MasterCard, VisaCard or also cash in Euro.

Pets

DogFeeRoom

For a fee of Euro 20,- per day (without food), pets are allowed in the rooms.

Pharmacy

ChemistDrugsMedicineOpening hoursPharmacy NeustiftSt. Georg

The St. Georg pharmacy of Neustift is located directly in the village center, about 100 meters behind the church - direction towards the Stubai glacier.

Opening hours:

Monday to Friday: 08:00am - 12:00am und 15:00am - 19:00pm
Saturday: 08:30am - 12:00am

Pillow

BedBlanketRoom

We will be happy to provide additional pillows or blankets on request.

Pool

Leisure timeSwimming

See Swimming pool

Radio

TelevisionTV radio

There is a radio in your room. Also the TV has a radio function.

Reception

Front deskHelpInformation

You reach the reception by calling the number 333 via your room telephone.

Recommended places

BrochureExcursionLeisure timeSightseeingEntertainment

In the reception area you will find a selection of different brochures for different destinations. We are happy to help you with your planning.

A selection of different leisure activities you can also find here:

Safe

Room safe

Each room is equipped with a safe.

We will not accept any liability for your valuables!

Sauna towels

Bath towelsSpa bagWellness area

You will find the sauna towels in the spa bag in your room. It will be refilled every day.

If you need extra towels, please contact the reception.

Slippers

Flip-flopsSlippersSpaWellness area

Spa slippers for the wellness area are available for a small charge at the reception.

Shoe shine

Shoe polishing machine

The shoe cleaning machine is located next to the ski room entrance on the ground floor.

Ski areas

Cable carsElfer liftsGondolaSchlick 2000SerlesbahnenStubai Glacier

In the Stubai Valley there are 4 different, separate mountain railways: The Stubai Glacier, the Elfer lifts in Neustift, the Schlick2000 in Fulpmes and the Serlesbahnen in Mieders.

More information can be found here:

Ski hire

RentalCross-country skiingSkiSki bootsSnowboardsPoles

Use our hotel-owned ski, snowboard and cross-country ski rental at best conditions!

More info here: Rental

Ski passes

Leisure timeLift passTicket

We will be happy to organize ski passes for the Stubai Glacier or the Ski plus City pass for all the skiing resorts around Innsbruck.

Please let us know until the evening before. If you are entitled to allow a reduction (children, seniors, etc ..), we need a copy as proof for the reduction.

You can find ski pass rates on the web pages of the cable cars or as download (PDF file) from our homepage here:

Ski school

Group lessonsPrivate lessonsSki lessons

We have our own ski school! Information and prices on the courses are available at the reception.

Or here in the web app Ski school

Sun bed

SolariumSpaWellness

The desire for a nice tan you can meet by the use of our solarium in the wellness area. You get the tokens at the reception.

Duration: Approx. 11 Minutes
Price: Euro 5,- per token

Swimming pool

Outdoor poolPoolSwimmingWellness area

Our heated outdoor swimming pool in the garden is opened in summer for all guests all day (Depending on the weather conditions).

Taxi

ArrivalJourneyPickupTransfer service

You can book a trip via our reception, for example, to one of the Stubai cable vars with our hotel's taxi service.

You can find further details here:

Telephone

CallRoom number

To call in another room simply dial the desired room number on your room telephone.

To call a number outside the hotel, please select the "0" (Zero) key for a free line and then the desired number.

You can also receive calls directly in your room.
The number is:

0043 5226 3278 + your room number

Ticket service

SkipassSki school voucherEvents

Ski passes, ski school vouchers and tickets for events can be booked through the reception.

Toboggan hire

Leisure timeSledgeWinter activity

In the winter months, we offer a free toboggan rental for our hotel guests.

Tourist information

Tourist office NeustiftTVB StubaiVillage center

The Tourist Board (TVB Stubai) is located approx. 300 meters away from the hotel in the village center of Neustift.

Towels

Bath towelBathroomSauna towel

If the towels should be changed, please put them in the bathroom on the floor.

If you need additional towels, please contact the reception.

Umbrella

ReceptionBad weather

Umbrellas are available at reception.

Wake up call

ReceptionWake-up service

You can order your wake-up call at the reception.

Wellness

MassagesOpening hoursSpa

Our wellness area is open daily from 16:00pm to 19:00pm.

WiFi network

InternetPasswordWiFi

In the whole hotel you can use our wireless network "Alpenhotel-Tirolerhof" free of charge to surf in the Internet or to retrieve your mails. You will get the password at the reception.